What percentage does Russian Railways charge for returning a ticket? How to get money back for an unused train ticket

Date of writing: 04.12.2023

Reading time: 19 minutes

The following rules and regulations for the return of Russian Railways tickets have been established:

You can return either one travel document or an entire order placed for one trip at one fare;
compensation is issued by RZD employees only for the traveler who issued the travel, or from a third party, by proxy;
If you have received a boarding coupon and completed registration, then you can issue a refund only through the ticket office of the railway station;
The amount of monetary loss when submitting the document depends on how long before the train departure the Russian Railways tickets are returned.

Conditions of the procedure

The cost of a travel document consists of two values:

payment for the use of Russian Railways infrastructure;
payment for a “reserved seat”, or the operation of a carriage and personnel services.

If the passenger cancels the trip, he will have to compensate the Russian Railways company for a fee of 193 rubles in any situation.

In addition, the following conditions apply when issuing a refund:

if the refusal occurs 8 or more hours before the departure of the train from the station where the traveler must board the carriage, then 100% of the cost of the reserved seat and the price for using the infrastructure will be compensated;
when returning the coupon within a time period of 8-2 hours before the train departs, the passenger is compensated for 100% of the use of the railway structure and half the price of a reserved seat;
if the compensation is issued less than 2 hours before the departure of the train or 12 hours after the departure of the train, then the failed passenger receives only 100% of the price of the infrastructure, without compensation for the reserved seat;
if a citizen had compelling circumstances that forced him to hand over a travel document (accident, sudden illness, death of a loved one), then the money can be returned within five days from the date of the events, receiving only 100% compensation for the use of Russian Railways infrastructure.

You will not be able to return a right-of-way ticket under the following circumstances:

when trying to cancel one of two seats booked in a business or luxury class carriage of an international train;
when trying to cancel one of several seats purchased at the same fare on a train traveling on the Finland-Russia route;
if you miss the deadlines provided for by the rules of the organization.

How to return a Russian Railways ticket purchased online

To cancel a trip paid for remotely and return the money, you need to proceed in the following sequence:

Go to the website where the payment for the trip was made.
Enter your password, log in, go to your Personal Account.
Click on the “My Orders” tab.
Select the required order and click on the “Return” button.

Return of tickets purchased at the box office

If the fare was paid at the ticket office of the railway station, then when returning the paper coupon for the right to travel, you must follow the following instructions:

The following amounts are deducted from the cost of the travel coupon:

Russian Railways tax - 193 rubles;
commission of the service where the document was purchased;
commission fee of the payment system (if payment for the trip was made via the Internet).

The amount of the refunded amount depends on what kind of trip the citizen was going to make - on local, long-distance trains, or to the neighboring countries

The amount of compensation, depending on the coupon delivery date, for travel in Russia is given in this table:

The amount of compensation for returning travel passes for travel to neighboring countries is given in the following table:

The amount of compensation that is paid when canceling a trip to foreign countries can be seen in the table below:

Methods and terms of refund

The duration of the return of money to the citizen depends on the method of payment for the trip. The deadlines for receiving finance, depending on the type of travel payment, are shown in the table:

Video

How to return an e-ticket for Russian Railways, if you no longer need it? It’s very simple - by visiting the website or the return office of Russian Railways. True, the later you do this, the less money you will get back. Read this article on how to return your travel document with minimal losses.

How to return a train ticket at the box office and on the website?

So, your trip is canceled for some reason, and now you are faced with the question of how to get your money back for a Russian Railways e-ticket. To get a refund, just like with a regular ticket, you need to return it. You can return your ticket on the Russian Railways website or at the Russian Railways return office. In the second case, you need to have with you the document on the basis of which the ticket was purchased (passport, for example), and a 14-digit electronic ticket number.

If you bought an electronic ticket and decided to print it on a regular form, this is your right, but if you do this earlier than 1 hour before the train departs, your electronic reservation will be canceled. You can return a printed ticket only at the return desk.

A ticket can be returned in two ways:

As usual. This is acceptable if:

electronic registration for your train is missing or has not been completed;
you have checked in, but there is more than 1 hour left before the train departs;
you checked in, but the train left without you.

In a claim manner. It is possible in the following cases:

if you are late for the train by 12 hours or more;
if you are late for the train for up to 5 days from the moment the train departs for a valid reason, such as illness (but in this case you will need to present a corresponding certificate);
if the electronic ticket was returned less than 1 hour before the train departure;
if you decide to return a ticket that was issued by bank transfer.

If you decide to use the claim procedure, you will need to submit:

a statement from the person in whose name the ticket was purchased;
copy of passport;
original ticket (if it is not electronic);
supporting document in original;
a certificate confirming the reason for your lateness;
indication of the method of refund.

Refunds can now be made by mail (you will be charged all necessary taxes and fees) or by transfer to a bank account or bank card (for this you must provide all bank and account details)).

The passenger has the right to file a claim for a refund of the ticket within 6 months from the date of departure of the train. The decision to return funds is usually made within 1 month, after which the citizen is notified of the decision.

Don't know your rights?

But remember: if you do decide to make a return, you will be charged a fee of RUB 192.70. for 1st place (VAT 18%).

In order to return an electronic ticket on the Russian Railways website, you need to fill out a special refusal form. In this case, you must indicate the order number and phone number that was indicated when purchasing the ticket.

A return through the website assumes a full refund of the entire order, however, returning tickets in this way is only possible before the train departs, if the boarding pass has not yet been issued and the ticket has not been received in hand. In the case of international transportation, returns through the website must be made at least 6 hours before the train departs from the boarding station.

How to return an electronic train ticket without missing the deadline?

You can return your electronic train ticket before receiving your boarding pass at self-service terminals or ticket offices:

if you bought an electronic ticket for travel within the Russian Federation or to the CIS countries, then you can return it at any time before the train departs;
if you bought a ticket on an international route, then you can return it no later than 1 hour before the train departs from the initial station and no later than 6 hours from yours.

How to get a refund for an e-ticket?

If you return an electronic ticket for a domestic Russian train, then you will receive the following:

8 hours before the train departure - the full cost of the ticket and reserved seat;
less than 8 hours in advance, but no later than 2 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
in less than 2 hours - ticket price.

If the ticket was purchased for a trip to neighboring countries:

24 hours before the train departure - the cost of the ticket and reserved seat;
less than 24 hours in advance, no less than 6 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
less than 6 hours before train departure - ticket price.

If you have purchased an electronic ticket to foreign countries, then you must return the cost of the ticket and reserved seat no later than 6 hours before the train’s departure. But! When refunding the fare amount for each seat, a fee of 10 euros will be charged, converted to the ruble exchange rate.

How to return an electronic ticket in a foreign country?

If for some reason you want to return an electronic railway ticket while abroad, do not be alarmed: you can cancel your ticket by contacting the refund office at the station of the country in which you are located. In this case, you must give the cashier a pre-printed ticket in the Russian Federation on Russian Railways letterhead and a passport, after which the cashier must give you a document with a note that you have returned the ticket.

Then, no later than 6 months after the departure of the train for which you returned the ticket, you must visit the Russian Railways ticket office with a ticket cancellation form issued to you in another state and a passport.

The ticket can be returned at the return desk at any railway station upon presentation of an identification document.

When returning a train ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of Russian Railways services (including bed linen) is refunded in full; a fee is charged - 178 rubles. 30 kopecks (for each place, the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2015)

If you bought train tickets online, you can return them at the station at the return desk, or by presenting your passport or other document used to issue e-tickets. If you paid for train tickets with Yandex.Money, the refund will be made back to your e-wallet. When paying by credit card, the refund is made to the payer's card within 30 days. Tickets paid for in any other way are returned in cash at the Russian Railways ticket office.

For railway tickets issued on the territory of Russia, for trains of the Russian Railways between stations of the Russian Federation in forward and return directions, upon their return:

less than 8 hours and more than 2 hours before departure - 50% of the cost of a reserved seat* is withheld; the cost of services in luxury carriages is fully refunded.
less than 2 hours before departure, but no later than 12 hours after departure - 100% of the cost of the reserved seat is withheld.

For railway tickets issued for travel to the CIS and Baltic countries or issued for travel across the territory of Russia on trains forming the CIS and Baltic countries in forward and return directions, upon their return:

less than 24 hours and more than 6 hours before departure - 50% of the cost of the reserved seat is withheld; the cost of services in luxury carriages is fully refunded.
less than 6 hours before departure, but no later than 3 hours after departure - 100% of the cost of the reserved seat is withheld.

When applying for a refund of a passenger with tickets within Russia and completed electronic registration less than 1 hour before the train departs from the initial station and up to 20 minutes after the train departs from the passenger’s departure station, the refund is issued in a claim procedure (as before). The period for consideration of a claim is up to 180 days.

When applying for a refund of a passenger with tickets within Russia and completed electronic registration within a period of 20 minutes after the train’s departure to 3 hours after the train’s departure from the passenger’s departure station, the refund is made in the usual manner - in cash in hand or to the payer’s card, depending on the payment method . The passenger can contact the return office only at the departure station!

When applying for a refund of a passenger with tickets within Russia and completed electronic registration more than 3 hours after the train departs from the passenger’s departure station, the refund is processed through a claim procedure (as before). The period for consideration of a claim is up to 180 days.

Refund of electronic train tickets via the Internet

If you need to return an electronic train ticket via the Internet, you can do this yourself from the order management page (the link is in the purchase notification letter). Provided that you did not exchange your electronic railway ticket for a form at the railway ticket office or TTS self-service terminal. Train tickets on Russian Railways forms are only available at.

By returning e-tickets, you agree to all of the following terms and conditions.

You, as a user of the site, confirm your right and legal capacity, financial solvency, and also acknowledge responsibility for the obligations imposed on you as a result of the conclusion of this offer.

The user who returns unused electronic tickets on the site acts on behalf of all passengers of the order, and therefore all passengers of the order are considered informed of the cancellation of the trip.

A refund is possible for both the entire order and a specific e-ticket from the order.

ATTENTION! After receiving a boarding pass on a travel document form at a ticket office or self-service terminal, it is not possible to return an electronic ticket on the website.

The order as a whole is refunded for all electronic tickets of the order, with the exception of electronic tickets for which boarding passes were issued on a travel document form at the ticket office or self-service terminal.

If you have not used the electronic registration service

- carried out at any time before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket);
- is carried out no less than 6 hours before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

If you used the service, return of an unused electronic train ticket:

domestic traffic within the territory of the Russian Federation and international traffic with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia is carried out at least 1 hour before the train departs from the initial station of the route (the time is indicated in the control coupon of the electronic ticket) ;
international traffic (far abroad) is carried out no later than 1 hour before the train departs from the initial station of the route and no later than 6 hours before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

Refund of tickets for domestic trains within the Russian Federation and international trains with CIS countries, Latvia, Lithuania, Estonia and Abkhazia

When returning an unused electronic ticket issued for travel within the territory on the website Russian Federation on a train of a Russian formation, the following is due for crediting to a bank card:

no later than 8 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat;
less than 8 hours, but no later than 2 hours before the train departs from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
less than 2 hours and before the train departs from the passenger boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

When returning an unused electronic ticket issued on the website for an international train with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, the following must be credited to the bank card:

no later than 24 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat;
less than 24 hours, but no later than 6 hours before the train departs from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
less than 6 hours and before the train departs from the passenger boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

The cost of services (including bed linen) is fully refundable.

When returning an unused electronic ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of services (including bed linen) is refunded in full; a fee is charged - 155 rubles. 50 kopecks (for each place, the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2013).

Refund of tickets for international travel (far abroad)

When returning an unused electronic ticket issued for travel to international traffic (far abroad) The following is due for crediting to a bank card:

no later than 6 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat.

Returns are subject to a fee of 10 euros (per seat). The fee is charged in Russian rubles at the exchange rate of the Central Bank of the Russian Federation on the day of return.

When returning unused non-cash electronic tickets issued for the passage of children under 5 years of age without occupying a seat, no refund fee will be charged.

The funds due for an unused e-ticket are credited to the bank card used to pay for the e-ticket, within the time limits established by the rules of payment systems (from 7 to 30 calendar days from the date of registration of the refund in your personal account).

ATTENTION! To settle claims regarding non-receipt of funds for a returned unused electronic ticket to a bank card, you should submit a written complaint to the bank whose card holder you are.

There are no refunds for lost train tickets.

In case of termination of a trip along the route due to a traffic interruption due to circumstances beyond the control of the railway, the passenger is refunded money in the amount of the cost of travel for the distance not covered, and in circumstances depending on the railway - in the amount of the cost of travel

If a passenger purchased tickets with a transfer along the way, and the train from the point of initial departure arrived at the transfer station late, the passenger has the right to reissue a ticket for the train from the transfer station without charging additional payments. This rule applies only if, according to the schedule, the interval between arrival at the transfer point and departure from this point is at least 3 hours.

In the case of purchasing tickets through an agency, for refusal of tickets at the time of their delivery by courier, the client is obliged to pay a fine in the amount established by the rules of Russian Railways, as well as the current agency fees.

* The cost of a reserved seat is indicated in the first field of the ticket (see paragraph 3. “Information on the train ticket”).

Nowadays, you can purchase a train ticket in a couple of clicks by simply going to the Russian Railways website or the resource of a partner company. But sometimes it happens that traveling at the time chosen when purchasing for some reason becomes impossible. In this case, there is only one way out - to return the travel document. If with a regular paper form everything is more or less clear in this regard, then with an electronic ticket an inexperienced Russian Railways client may have some difficulties. In fact, the return procedure is not particularly complicated in this case either. We’ll talk further about how to return an electronic ticket to Russian Railways and get the money spent back.

How to issue a ticket

The online purchasing procedure is extremely simple. It includes several steps:

First of all, you should go to the website of the Russian Railways company, register and select the appropriate date and time of travel in the menu on the left. Next, in the table that appears, you will need to mark the required train and carriage.
After this, you will be redirected to the page for filling out your passport data.
You will then be taken to the payment form. Here you will need to indicate the name of its holder and (you can look at the back side).

After some time, you will receive an email with a unique code, which you need to write down and present at the Russian Railways ticket office (at any convenient time) to receive a paper ticket. For some trains, you can issue not a travel document, but an electronic registration. In this case, there is no need to go to the cashier at all. It will be enough to take a boarding coupon at the nearest Russian Railways terminal. It is presented to the conductor along with your passport.

You can also issue an electronic ticket on the website of the Russian Railways partner company. But in this case you will have to pay a commission.

Return procedure

As you can see, buying a travel document online is completely easy. Now let's try to answer the main question of our article and see how to return an electronic Russian Railways ticket if the trip had to be cancelled. The refund procedure includes the following steps:

On the same website where the purchase was made, on the “My Orders” page, you need to successively click on the “Request ticket status” and “Make a return” buttons.
After this, a page will open with information on the amount to be transferred to your account. Below you will find the return conditions.
You should agree with them by clicking the “Yes” button. At this point, the ticket delivery procedure can be considered complete. Regarding your purchase, the message “Status: refund issued” will appear in your account.

You cannot return an electronic travel document only if it was issued for a compartment (for all four seats) of a soft carriage. You can cancel at any time before the train departs from the destination station. After 7-30 calendar days, the money will be returned to the account of the bank through which the payment was made. This will happen automatically. As you can see, the question of how to return an electronic Russian Railways ticket via the Internet is also not particularly difficult.

Often, unsuccessful passengers are also interested in the procedure for returning a travel document on other sites. For example, how to return an electronic Russian Railways ticket to Ozon. The procedure in this case will be the same as when returning on the official Russian Railways website. To cancel a purchase on this service, you just need to click on the “Returns and Exchanges” link and follow the instructions.

What to do if a paper counterpart has already been received

In this case, it will no longer be possible to return the travel document directly online. You will have to figure out how to return an electronic ticket to Russian Railways at the ticket office. This is actually also not difficult to do, but the return procedure will take much more time. When you arrive at the station, you will need to show the cashier your passport and the electronic order code from the letter. When returning a ticket to the box office, the money for it will also be returned to the bank account from which the purchase was made.

How to cancel electronic train registration

Thus, we have found out how to return an electronic Russian Railways ticket at the ticket office and via the Internet. Now let's see what to do if you have to cancel your registration. Passengers who have booked a trip in this way should cancel it no later than one hour before the train departs. To complete the cancellation, you will need to follow the link in the letter that arrives in the mail after purchasing your seat. You can do the cancellation a little differently. To do this, you must issue a ticket at the ticket office or terminal. In this case, electronic registration will be canceled automatically. Then the ticket is simply handed over to the ticket office as usual.

Ticket return fees

So, we found out how to return an e-ticket for Russian Railways. The money will be returned to you, albeit not immediately. However, if you cancel your trip, among other things, you should be prepared for the fact that the amount received will be several hundred rubles less than the amount paid. Firstly, you will be charged a claim fee from Russian Railways (about 100 rubles). Secondly, you will have to pay for the return procedure (around 180 rubles). Of course, you will also be charged a commission by the payment system or bank you used when making the purchase. If the ticket was issued on the website of a Russian Railways partner company, you will also have to pay a commission fee for using the service. Russian Railways will also withhold an amount of 90 rubles for online returns.

Deducting the cost of a reserved seat

In some cases, the amount lost upon return may be greater. The passenger is additionally charged:

50% of the cost of a reserved seat (if returned 8-2 hours before the train departs);
100% if the ticket is returned less than two hours before departure.

The cost of the reserved seat itself can range from 30 to 80% of the price of the travel document. If the client contacts the ticket office 12 hours after the train departs from the boarding point, the amount for the unused ticket will not be refunded.

Things to know

If you were unable to get into the carriage due to illness or something that happened to you, you can try to return your ticket 12 hours after the departure of the train. However, in this case you will have to present the relevant supporting documents to the cashier (within five days).

The cost of service services must be returned to the passenger who returned the ticket in full (including the cost of bed linen) regardless of the time of contacting the ticket office. The insurance fee is also paid in full.

Return procedure when contacting the cashier

You now know how to return an e-ticket for Russian Railways. You can get your money back within about a month after canceling your purchase. However, sometimes you have to wait longer for their translation. If you contact the ticket office three hours after the train leaves the boarding point, the procedure for returning money will be slightly different. After contacting the cashier, you will be given a receipt confirming the cancellation of the transaction. It will need to be sent by mail to the Russian Railways company, attaching a pre-written claim. In this case, the money will come within a maximum of six months.

So, we hope that we have answered the question of how to return a Russian Railways electronic ticket on the website or at the box office in sufficient detail. This procedure, as you can see, is not particularly troublesome. The only inconvenience is that the money is not returned to the bank account immediately.

Passengers prefer to purchase train tickets in advance, since in this case they have the opportunity to choose seats in comfortable carriages and the optimal travel route with a minimum of transfers.

Sometimes such carefully selected tickets have to be surrendered. Life circumstances change, due to which the trip is postponed to another date or completely canceled. To save money, try to return your unnecessary tickets as early as possible.

Things to remember when returning tickets:

You can cancel your tickets by contacting any Russian Railways ticket office;
Refunds in cash are allowed only upon presentation of a passport;
If you lose your tickets, go to the ticket offices at the stations, specially designed to resolve such issues. Please contact us there if your tickets are damaged;
when returning tickets purchased from agencies or intermediary organizations, commission fees and payment for their services are not refundable to the passenger;
For each ticket returned, you will have to pay a commission fee (with the exception of free tickets for children under five years old without a separate seat).

The passenger should be aware that if he cancels the trip, the cost of previously purchased tickets for Russian Railways trains traveling through Russia will not be returned to him in full. If before the train leaves:

If he has 2 to 8 hours left, he loses half the cost of his reserved seat. The remaining amounts are refunded in full;
less than 2 hours remain - the refund amount is reduced by the entire cost of the reserved seat.

The payment procedure is slightly different when returning tickets to the CIS and Baltic countries or for trains formed there. The passenger does not receive:

half the price of a reserved seat when tickets are returned from 6 to 24 hours before the train departs;
the cost of a reserved seat if you cancel your tickets from 3 to 6 hours before the train departs.

If a passenger has lost a ticket, there is no talk of returning it at all. Usually, all issues related to receiving money due for returned tickets are resolved at the place of purchase. The same applies to passenger complaints. Address them to the Russian Railways branches at the place where you purchased your tickets.

Rules for returning train tickets

Check out the main important points that will help you understand the situation if you have to cancel your train trip:

The amount of the amount to be refunded if you cancel your trip depends entirely on the time of return of the tickets. If you want to receive full money for your tickets, return them more than 8 hours before the train departs. The only amount that will be withheld is a fee of 192 rubles 70 kopecks. You will lose a little more than half the cost of the ticket if you return the ticket and there are at least two hours left before the train departs. If you are behind the train, do not rush to throw away tickets for the departing train. Hand them in to the ticket office within 12 hours after the train departs. Then you will get back almost half of the money you spent;

As for tickets to the CIS and Baltic countries, it is better to return them two days before the scheduled departure day of the train. You will return the entire cost of tickets minus only the general fee. If there are still 6 hours before the train leaves, you can count on an amount of 60 to 70 percent. Returning tickets within just an hour guarantees you will receive 40 to 50 percent of the cost. If the train departs in less than an hour, there is no point in returning the ticket to the ticket office: the money is non-refundable;

The situation is more complicated with tickets to foreign countries: canceling them six hours before the train departs ensures that you receive the full amount. The established fee for returning tickets on these routes is 10 euros;
If the ticket was purchased with cash, then return the ticket at the box office. When purchasing a ticket online, funds will be transferred to the card used to pay for the tickets. It is impossible to know the exact date of receipt of money. Only time limits are set from 7 to 30 days. It all depends on the bank whose card owner you are. If there is a delay in receiving money, contact your bank;
Where and how to return an electronic ticket largely depends on whether electronic registration has taken place. If it is not available, you should cancel your ticket via the Internet. If registration has taken place, you can return your ticket online at least an hour before the train departs from the first station of the train route. Then you will have to take it to the cashier. If in doubt, information about completing electronic registration can be found on the website. Or see if there is an inscription on the boarding pass instructing you to get your ticket at the ticket office or through the terminal. It is made in red letters and immediately attracts the attention of passengers. If there is such an inscription, then this indicates the absence of electronic registration. If you have a printed ticket on paper, it will only be accepted at the ticket office;

In cases of being late for the train, it is possible to return the ticket only to the ticket office. It is not possible to do this via the Internet. If you missed the train, the ticket cannot be returned online - only at the ticket office. When registering electronically, hand over your ticket to the ticket office 20 minutes later, but no more than 3 hours after the train departs. Registration of its delivery will take place as usual. The money will be credited to the card within 7-30 days. Returning a ticket with registration at other times is possible only through a claim procedure. The wait time for passengers to pay is considerable. It is 180 days. Tickets without electronic registration for trains traveling through Russia are issued as usual;

If a passenger has a valid reason for being behind the train, the deadline for returning their tickets will be extended. Return tickets for trains in Russia no later than 5 days after the departure of the train; for the Baltic and CIS countries - no later than 10 days. Illness, accident or traffic accident involving a passenger are considered valid. Moreover, all these grounds must be documented. The refund amount will be from 40 to 50 percent. It will arrive on the passenger’s card within 180 days. For passengers who had tickets to non-CIS countries, a 30-day period has been established for applying for the return of tickets. If this deadline is met, he will receive all the money he spent, with the exception of a withheld fee of 10 euros. In addition, official documents should be submitted to justify the reason why the trip did not take place: a certificate from a medical institution, a traffic police report;

When checking in a ticket, you will need the passports for which the tickets were issued, the tickets themselves on paper, boarding passes or electronic ticket numbers;
As a general rule, a ticket is accepted only from the person in whose name it is issued. If for some reason you cannot return the tickets in person, issue a power of attorney to your principal from a notary to perform these actions. In this case, on the basis of his passport and the passport of the passenger who bought the ticket, a power of attorney, he will be able to hand it over to the ticket office instead of you;
Issuing a ticket requires correct indication of the passenger's last name, first name and patronymic, as well as his passport details. Do not worry if there is one wrong letter in your name or number in your passport number on your ticket. The conductor is obliged to allow such a passenger onto the train based on the existing ticket. If there are many more errors, approach the conductor in advance. He is authorized to issue a new travel ticket at a special terminal. But the passenger will have to pay 200 rubles. There is no need to contact the cashier. The cashier will not be able to make such corrections. Currently, tickets reflect the passenger's place and date of birth. This information is not the main one. Errors regarding place of birth do not matter. An incorrect date of birth will affect the situation if it affects the cost of the ticket. For example, as a result of an incorrectly indicated date of birth, a ticket for an adult is issued at a reduced child fare or vice versa;

You can only exchange a ticket for another time, train or place at the ticket office. This service is not available online. The operation of exchanging a ticket for a passenger creates a number of inconveniences.

One of them: funds for the exchanged ticket will also be credited to the client’s card within a month. The passenger is issued a new ticket from the available available seats.

The passenger gains slightly in the amount of the withheld fee: upon exchange it will be about 130 rubles, saving about 60 rubles. When traveling within the Russian Federation, exchange electronic tickets at least 8 hours in advance. In this case, a fine of 30 percent of the entire ticket price will not be withheld.

What percentage of the cost of a railway ticket can be refunded?

The sooner the ticket is handed over to the Russian Railways ticket office or via the Internet, the less amount will be withheld from the passenger.

The amount that a passenger pays when purchasing a train ticket consists of two main parts: the cost of the ticket itself, which gives the right to travel by rail, and the price of a reserved seat (the cost of a passenger seat, depending on the degree of comfort of the carriage). Minor amounts include commission fees, insurance, and services. If the ticket was purchased not at the Russian Railways ticket office, but through other agencies, then the passenger also pays for their services.

The calculation of the amount to be returned to the passenger when he returns the ticket depends on the time remaining before the train departs:

at least 8 hours - the money is returned in full minus the railway tax;
from 2 to 8 hours - the entire cost of the ticket and half of the reserved seat;
less than 2 hours - the client receives only the cost of the ticket without a reserved seat.

If Russian Railways refuses to return the cost of tickets and all deadlines for receipt of money have expired, file a claim in court.